Return Policy
Returns
Can I return my order?
Yes, you can. If you're not satisfied with your items, you may return them within 30 days of receiving your order.
To qualify for a return, the following conditions must be met:
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The product must include all parts and original packaging in the condition received.
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It must show only signs of normal handling. Products damaged due to careless use are not eligible.
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For hygiene-related products, items must be thoroughly cleaned before return.
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Any defects must be reported immediately upon receipt.
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Return shipping costs are the responsibility of the customer.
Returns are processed within 7 business days. If all conditions are met, your return will be accepted during this period.
We reserve the right to reject returned items that appear used or damaged outside of our responsibility.
How do I return my order?
If your order meets the above conditions, follow these steps to begin your return:
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Email us at: bondilanehelp@gmail.com
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Include the following in your message:
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Order number
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Reason for return
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A photo of the item (if damaged)
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Your full name
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Your return address
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We will then provide you with the correct return address.
Do not send your return to the sender's address.
The customer is responsible for return shipping costs.
Right of Withdrawal (Australian Consumers)
As an Australian consumer, you are entitled to withdraw from a purchase under the following conditions:
Your Right to Cancel
You can cancel your purchase within 14 days of receiving your order.
Please note:
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Orders are processed automatically and cannot be cancelled once shipped.
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Refunds will only be issued after we receive the returned item.
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Return shipping costs must be paid by the customer.
To cancel, email us at bondilanehelp@gmail.com with a clear statement of your decision. Your cancellation is only valid once we have received the returned goods.
Shipping & Cancellation
Important:
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Our products ship from Asia, so transit times may vary.
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Once an order has been dispatched, it cannot be cancelled.
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If you wish to cancel, please wait until the order arrives, then follow the return steps above.
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To speed up processing, please provide us with a return shipping confirmation once sent.
Refunds After Withdrawal
If your return is approved, we will refund all payments made, excluding:
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Original shipping fees
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Any extra charges for non-standard delivery
Refund details:
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Processed within 14 days of receiving both your cancellation and the returned item
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Issued to your original payment method
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No additional fees will apply
All returns must be sent to our central warehouse in Asia at your expense.